Accommodation Stipulations・Terms of Use

Accommodation Stipulations

Scope

Article 1: The Accommodation Contract signed between our hotel and the lodger, as well as any contracted relating to it, is based on the provisions set forth herein; and all items not set forth in these stipulations shall be based on law and generally established custom.

2 If our hotel accepts a special contract outside the scope of law and custom, that special contract shall take priority regardless of the previous provision.

Applying for an Accommodation Contact

Article 2: Persons attempting to apply for an Accommodation Contract with our hotel must submit the following items to our hotel.

  • (1) Name of lodger
  • (2) Date of stay or expected time of arrival
  • (3) Cost of stay (as a rule, based on the basic accommodation fees given in Table 1)
  • (4) Other items deemed necessary by our hotel

2 If a lodger, during his/her stay, applies to extend that stay behind the date of stay given in previous item (2), our hotel shall process that application as an application for a new Accommodation Contract.

Establishment of the Accommodation Contract

Article 3: The Accommodation Contract shall be established once our hotel has consented to the application of the preceding Article. However, our hotel does not necessarily have to demonstrate proof of non-approval.

2 When an Accommodation Contract is established on the basis of the previous provisions, our hotel shall be paid the application amount determined by our hotel limited to the basic accommodation fee for the period of stay (three days in instances exceeding three days) by the date specified by our hotel.

3 The application amount shall be applied, firstly, to the final accommodation fee that the lodger must pay; and if a situation to which the provisions of Article 6 or Article 18 apply arises, the application amount shall be applied in order of compensation for breach of contract; and any remaining amount shall be returned when the fee is paid, as per the provisions of Article 12.

4 If our hotel does not receive the application amount mentioned in Clause 2 by the date specified by our hotel as per the provisions of the same Clause, the Accommodation Contract will cease to be in effect. However, this is limited to instances in which a payment date for the application amount has been specified and our hotel has notified the lodger to that effect.

Special Contract Not Requiring Payment of the Application Amount

Article 4 Notwithstanding the provisions of Clause 2 of the previous Article, our hotel may enter into a special contract not requiring payment of the application amount from the same Clause following establishment of the Accommodation Contract.

2 When accepting an application for an Accommodation Contract, the situation may be handled as though our hotel entered into the special contract mentioned in the previous Clause if our hotel does not seek the payment set forth in Clause 2 of the previous Article, or if our hotel has not specified a payment date for the relevant application amount.

Refusal to Sign the Accommodation Contract

Article 5 Our hotel may decline to sign the Accommodation Contract under the following circumstances.

  • (1) If the application for stay is not in accordance with these stipulations
  • (2) If there are not enough rooms due to the hotel being at full occupancy (rooms or guests)
  • (3) If it is discovered that the person intending to stay at our hotel is likely to engage in behavior that is contrary to legal stipulations, public order, or public moral customs in connection to staying at our hotel
  • (4) If it is clearly recognized that the person intending to stay at our hotel is a carrier of an infectious disease
  • (5) If a burden beyond the range of what is reasonable for a stay is demanded
  • (6) If the person cannot be allowed to stay due to a natural disaster, equipment breakdowns, or other reasons beyond our control
  • (7) If a situation to which the provisions of Article 5 of the Gifu Lodging Industry Act Enforcement Regulations apply arises

Contract Cancellation Rights of Lodgers

Article 6 A lodger may cancel an Accommodation Contract by making an application to our hotel.

2 If a lodger for his/her own reasons cancels an Accommodation Contract in whole or in part (In instances where our hotel has specified a payment date for the application amount as per the provisions of Article 3 Clause 2, this excludes instances in which the lodger cancels the Accommodation Contract prior to payment.), our hotel shall request a breach-of-contract amount as allowed for in Table 2. However, if our hotel has accepted a special contract as per Article 4 Clause 1, the result of accepting that special contract shall be such that the obligation to pay the breach-of-contract amount if the lodger has cancelled the Accommodation Contract shall be limited to instances in which our hotel has notified the lodger.

3 If a lodger does not arrive by 8:00 p.m. on the date of his/her stay without contacting our hotel (or, if the lodger’s planned arrival time has been clarified in advance and the lodger does not arrive within two hours following that time), our hotel may treat that Accommodation Contract as having been cancelled by the lodger.

Contract Cancellation Rights of Our Hotel

Article 7 Our hotel may cancel an Accommodation Contract under the following circumstances.

  • (1) If it is discovered that the person intending to stay at our hotel is likely to engage in behavior that is contrary to legal stipulations, public order, or public moral customs in connection to staying at our hotel; or if it is discovered that he/she has already done so.
  • (2) If it is clearly recognized that the person intending to stay at our hotel is a carrier of an infectious disease.
  • (3) If a burden beyond the range of what is reasonable for a stay is demanded.
  • (4) If the person cannot be allowed to stay due to a natural disaster or other act of God.
  • (5) If a situation to which the provisions of Article 5 of the Gifu Lodging Industry Act Enforcement Regulations apply arises.
  • (6) If the lodger smokes in bed, misuses firefighting equipment, or otherwise fails to abide by the prohibitions (limited to critical fire prevention-related items) in the terms of use set forth by our hotel.

2 If our hotel cancels an Accommodation Contract on the basis of the provisions of the preceding Clause, our hotel will not charge fees for any accommodation services that have yet to be provided to the lodger.

Accommodation Registration

Article 8 A lodger should register the following items with us on the day of stay at the reception desk of our hotel.

  • (1) The lodger’s name, age, gender, address, and occupation
  • (2) In the case of foreign nationals, the lodger’s nationality, passport number, immigration location, and immigration date
  • (3) Date of departure or time of planned departure
  • (4) Other items deemed necessary by our hotel

2 If a lodger intends to pay the amount mentioned in Article 12 using traveller’s checks, accommodation vouchers, a credit card, or by some other means rather than cash, such payment methods should be indicated when carrying out the registration mentioned in the preceding Clause.

Period of Use of Hotel Room

Article 9 The period during which a lodger can use our hotel’s room shall be from 2:00 p.m. until 11:00 p.m. of the following day. However, if the lodger will be staying on for one or more nights, he/she may use the room all day long, excluding the days of arrival and departure.

2 Notwithstanding the provisions of the preceding Clause, our hotel may permit the use of rooms outside the times set forth in the preceding Clause. In such cases, our hotel may charge the following surcharges.

  • (1) 30% of the corresponding room cost for overstays of up to three hours
  • (2) 60% of the corresponding room cost for overstays of up to six hours
  • (3) 100% of the corresponding room cost for overstays of six or more hours

3 The corresponding room cost of the preceding Clause shall be taken to be 70% of the basic room fee.

Complying with Terms of Use

Article 10 While in our hotel, lodgers shall comply with the terms of use set forth by our hotel and displayed inside the hotel.

Complying with Service Hours

Article 11 The service hours of our hotel’s main facilities are as follows, and specified service hours for other facilities are set forth in pamphlets, facility signboards, and in the service directory provided in rooms.

  • (1) Reception and cashier service hours
    a. Reception services: 7:00 a.m. – 11:00 p.m.
  • (2) Food and drink (facility) service hours
    a. Breakfast: 7:00 a.m. – 9:00 a.m.
    b. Lunch: 11:00 a.m. – 1:00 p.m.
    c. Dinner: 6:00 p.m. – 9:00 p.m.
    d. Other food and drink
  • (3) Ancillary service hours

Payment of Fees

Article 12 The breakdown of accommodation fees that must be paid by lodgers is given in Table 1.

2 The payment of the accommodation fees mentioned in the preceding Clause can be made by cash or an alternative method accepted by our hotel, such as traveller’s checks, accommodation vouchers, or credit cards, and payment is to be made at the reception desk at the time when the lodger departs or when our hotel requests it.

3 Even if our hotel provides a room for a lodger and makes it available for use, but the lodger chooses not to stay, our hotel will still charge the accommodation fee.

Items at the Discretion of Our Hotel

Article 13 When it comes to fulfilling the Accommodation Contract and any related contracts, if our hotel inflicts any losses on a lodger due to nonfulfillment of said contracts, compensation for those losses shall be paid. However, our hotel does not necessarily have to pay compensation if said losses are not the fault of our hotel.

2 Our hotel has received a certificate of fireproofing from a fire prevention institution. However, to guard against the unlikely instance that a fire should occur, our hotel is enrolled in hotel liability insurance.

Dealing with the Inability to Provide a Contracted Lodger with a Room

Article 14 If our hotel is unable to provide a contracted lodger with a room, our hotel must obtain the lodger’s understanding and help the lodger find accommodations at another accommodation facility under conditions as similar as possible.

2 Notwithstanding the provisions of the preceding Clause, if our hotel is unable to help the lodger find accommodations at another accommodation facility, our hotel shall pay the lodger the breach-of-contract amount as a compensatory fee, and that compensatory fee shall be applied toward the amount of loss sustained. However, our hotel will not pay a compensatory fee over the inability to provide a lodger with a room if our hotel is not at fault.

Handling Entrusted Items

Article 15 If items, money, or other valuables entrusted by a lodger to the reception desk become lost or damaged, our hotel shall provide compensation for the loss, excluding instances involving acts of God. However, if the lodger fails to inform the hotel of the type and value of the items when asked to do so, the compensation for the loss provided by our hotel shall be limited to 150,000 yen.

2 If items, money or valuables brought by a lodger inside our hotel that are not entrusted to the reception desk are lost or damage due to deliberate action or an accident, our hotel shall provide compensation for the loss. However, if the lodger has not informed the hotel of the type and value of the item(s) in advance, the compensation for the loss provided by our hotel shall be limited to 150,000 yen, excepting instances involving deliberate action or a major accident.

Storage of Lodgers' Luggage and Personal Effects

Article 16 If the luggage of a lodger is sent ahead of the lodger’s stay and arrives at the hotel, our hotel may store the luggage at its own discretion, and only in instances where our hotel is aware of this prior to arrival. The luggage will be handed over to the lodger at the reception desk during check-in.

2 If a lodger has checked out and forgetfully left luggage or personal effects at our hotel, if our hotel has identified the owner of those items, it shall contact the owner and obtain his/her instructions. However, if the owner gives no instructions or if the owner cannot be identified, our hotel will store the items for seven days, including the day they were discovered, and afterward will deliver them to the nearest police station.

3 In the case described in Clause 2, storing luggage and personal effects is left up to the discretion of our hotel. In the case described in Clause 1, our hotel will follow the provisions of Clause 1 of the preceding Article; and in the case of the preceding Clause, will follow the provisions of Clause 2 of the same Article.

Responsibilities with Regard to Parking

Article 17 If a lodger makes use of our hotel’s parking lot, our hotel is simply lending the space to the lodger, and does not bear any responsibility for the storage of the vehicle, regardless of whether or not the vehicle keys are entrusted to our hotel. However, if vehicles stored in the parking lot are damaged due to deliberate action or an accident, our hotel is responsible for providing compensation.

Responsibilities of Lodgers

Article 18 If our hotel is damaged due to deliberate action or an accident on the part of a lodger, the lodger involved shall pay compensation for those losses to our hotel.

Table 1   Method for calculating accommodation fees (pertaining to Article 2 Clause 1 and Article 12 Clause 1)
    Breakdown
Total amount that lodger must pay Accommodation fee 1. Basic accommodation fee (room fee + breakfast and dinner fees)
Surcharges 2. Additional food and drink (food and drink other than breakfast and dinner) and other usage fees
Service fee 1. ×10%
2. ×10%
Tax a. Consumption tax
b. Bath tax

Remarks 1. Children’s fees apply to children of elementary school age and younger. If adult-standard meals and a bed are provided, the children’s fee is 70% that of the adult fee. If children’s meals and a bed are provided, the fee is 50%. If only a bed is provided, the fee is 30%.
Young children who are not provided with meals or a bed (ages 3 to 5) are charged 1,050 yen (tax included).

Table 2: Breach-of-Contract Fees (pertaining to Article 6, Clause 2)
  Number of people in contract application/
Day on which notice of contract cancellation is received
No stay Day of stay 1 day prior 2 day prior 3 day prior 5 day prior 6 day prior 7 day prior 8 day prior 14 days 15 days 30 days
Number of people in
contract application
Up to 14 people 100% 100% 50% 30% 30%              
15–30 people 100% 100% 50% 30% 30% 30%            
31-100 people 100% 100% 80% 50% 30% 30% 20% 20% 10% 10%    
101+ people 100% 100% 80% 50% 50% 30% 30% 30% 15% 15% 10% 10%

Notes
1. “%” is the proportion of the basic accommodation fee that applies as a breach-of-contract fee.
2. If the number of contracted days is shortened, we charge one day’s worth (the initial day) regardless of how many days the contract is shortened.

3. If part of a group (15 people or more) cancels its contracts, no breach-of-contract fee is charged for 10% of the number of lodgers (fractions are rounded up) per 10 days prior to the stay (if the application was accepted after that date, then the date on which the contract was accepted).

Terms of Use

In order to ensure the safe and comfortable use of our hotel by guests, the following terms of use have been set forth as per the provisions of Article 10 of the AccommodationStipulations, and we ask for your cooperation in complying with these terms.
In the unlikely case that these terms are not complied with, we will have no choice but to refuse accommodation and the use of hotel facilities. In some instances, we may suffer loss or other burdens, so we especially ask that you pay heed to these terms.

Terms Related to Fire Prevention

  • 1. Refrain from smoking anywhere that a fire could easily start (no smoking while in bed or walking around the hotel).
  • 2. Do not bring into your room or use in your room heaters, burners for cooking, or irons.
  • 3. Refrain from any other behavior that could result in fire.

Terms Related to Safety

  • 1. Ensure that your door is locked when leaving your room.
  • 2. When leaving the hotel, we would ask that you entrust your room key to the reception desk.
  • 3. Please do not meet with visitors in your hotel room. Meetings should be held in the lobby or tea lounge.

Valuables, Entrusted Items, and Lost Property

  • 1. The safes included in hotel rooms are provided as a convenience that guests may freely use, but they are simple safes, so to prevent anything from happening to money and valuables, guests should have such items placed in the strongbox (a storage cabinet for valuables controlled by a key code) at the reception desk.
  • 2. Please be aware that our hotel will be unable to provide compensation beyond a fixed limited amount for losses due to the loss of or damage to money or valuables that are not deposited in the reception strongbox during a guest’s stay.
  • 3. Lost property will be handled according to the provisions set forth in Article 16, Clauses 2 and 3 of the Accommodations Stipulations as well as those of the relevant laws and ordinances.

Payment

  • 1. Payment of fees can be made by cash or an alternative method accepted by our hotel, such as traveller’s checks, accommodation vouchers, or credit cards, and payment is to be made at the reception desk at the time when the lodger departs or when our hotel requests it. If you are paying by a method other than cash, e.g.with traveller’s checks, accommodation vouchers, or a credit card, please let us know beforehand.
  • 2. Be aware that we do not accept payment by means of any checks other than traveller’s checks.
  • 3. When using hotel services that can be signed for, we ask that guests also show their room key.
  • 4.Be aware that, in some cases, we may charge a deposit upon a guest’s arrival.

Other Terms

  • 1. We ask that you refrain from bringing into the hotel anything that may disturb other guests, as well as dogs, cats, birds, other animals, combustible and flammable items, items that produce foul odors, and anything the possession of which is prohibited by law.
  • 2. We ask that you refrain from bringing food and drink into the hotel. If, for some reason, we allow you to bring food and drink into the hotel, a set fee will be charged.
  • 3. We ask that you refrain from speaking in loud voices, loud singing, noisy behavior, gambling, behavior that disrupts public peace and order, and any other speech or behavior that may disturb other guests while in the hotel.
  • 4. We ask that you not engage in any behavior of a commercial nature (exhibitions, advertisements, publicity, sales, etc.) or for any similar purpose in your room, in the lobby, etc. without approval from our hotel.
  • 5. We ask that you do not put anything on display or leave anything unattended by a hotel room window, on a veranda, in a corridor, in the lobby, etc.
  • 6. Be sure to turn off the water after using a bathtub or sink. Please pay attention to this, since leaving the water on may cause the bath or sink to overflow, resulting in damage to the rooms beside or below yours.
  • 7. Please refrain from wearing wooden shoes or rubber boots in the hotel.
  • 8. Be aware that minors are only permitted to stay at our hotel if they have obtained the permission of a guardian.
  • 9. In order to make proper use of limited resources, we ask for your cooperation in conserving electricity and water.

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