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Frequently Asked Questions

  • The nearest station is Gero Station (JR Takayama line), which is a 3-minute walk to the hotel.  During the day, a free shuttle bus pick you up at the arrival time of the train (arrival from 11:33 am to 5:44 pm). ■By bus Direct...
  • Please check the below. ■ 3 days before your stay day: 30% of the accommodation fee ■ Day before: 50% of the accommodation fee ■ The day: 100% of the accommodation fee ■ No contact cancellation: 100% of the accommodation fee Also, as it may vary...
  • Yes, there are three restaurants in the hotel. It is a Japanese, French and Chinese restaurant. 【Reservation】 · Advance reservation: 0576-25-2801 · Reservation from the room: front desk
  • Yes, there is a hospital about 8 minutes by car from the hotel. If you feel sick, please contact the front desk. (extension 9) ■Gero onsen hotspring (岐阜県立下呂温泉病院) TEL:0576-23-2222 http://www.gero-hp.jp/
  • At 12 o'clock we lock the central entrance for safety control. After the time, please enter from the small entrance next to the central entrance.
  • Open your Wi-Fi settings and view the available wireless networks. Select your bulding's network, and enter the required password. The followings are SSID. Please check password at the card by TV in your room.   Building Name...
  • Our telephone number is 0576-25-2800.
  • Please check the cancellation fee below. ■3 days before your stay day: 30% ■Day before: 50% ■The day: 100% ■No contact cancellation: 100% ※ It is % of the room rate. Also, as it may vary depending on the plan, please check the cancellation policy...
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