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Frequently Asked Questions

  • The nearest station is Gero Station (JR Takayama line), which is a 3-minute walk to the hotel.  During the day, a free shuttle bus pick you up at the arrival time of the train (arrival from 11:33 am to 5:44 pm). ■By bus Direct...
  • Please check the below. ■ 3 days before your stay day: 30% of the accommodation fee ■ Day before: 50% of the accommodation fee ■ The day: 100% of the accommodation fee ■ No contact cancellation: 100% of the accommodation fee Also, as it may vary...
  • Yes, there are three public baths. Everything is separated by gender. ①1st floor of Sansuikaku building: Indoor bath and outdoor bath ∟Cleaning hours: 8am to 5pm on every Tuesdays  ②9th floor of Hisenkaku building: Panoramic Bath...
  • Yes, there are two types of private baths. Paid and reservation is required. 【Use hours】   From 10 am to 9 pm 【Price】   3,300 yen per hour 【Reservation】   · Advance reservation: 0576-25-2801   · Reservation from the room:...
  • Yes, it can be changed depending on availability. Basically, please contact us by the day before your stay. (TEL:0576-25-2801/MAIL:s-reserve@suimeikan.co.jp) In case of reservation from the internet accommodation site or traveler other than our...
  • Open your Wi-Fi settings and view the available wireless networks. Select your bulding's network, and enter the required password. The followings are SSID. Please check password at the card by TV in your room.   Building Name...
  • Please check the cancellation fee below. ■3 days before your stay day: 30% ■Day before: 50% ■The day: 100% ■No contact cancellation: 100% ※ It is % of the room rate. Also, as it may vary depending on the plan, please check the cancellation policy...
  • Open your Wi-Fi settings and view the available wireless networks. Select your bulding's network, and enter the required password. The followings are SSID. Please check password at the card by TV in your room.   Building Name...
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